Where to Contact Us for Your Personnel Licensing Enquiries

For enquiries on personnel licensing, or submission of documents required for personnel licences, you may reach us here:

Address

My PEL Hub, Safety Policy & Planning Division
Civil Aviation Authority of Singapore
Singapore Changi Airport Terminal 2
South Finger Pier Level 3
Unit No. #038-035
Singapore 819643

Contact Information

(65) 6542 1122 / (65) 6541 2482

Operating Hours

Monday - Friday:
0900 hrs to 1200 hrs (Last appointment 1145 hrs)
1400 hrs to 1700 hrs (Last appointment 1645 hrs)

Eve of Public Holidays during Monday to Friday:
0900 hrs to 1145 hrs

We are closed on Saturdays, Sundays and Public Holidays.

Directions

My PEL Hub is located at Singapore Changi Airport Terminal 2, South Finger Pier Level 3, Unit No. #038-035, Singapore 819643.

If you are travelling by:

Bus

Alight at Terminal 2. Enter either side of the terminal entrance and take a lift to level 2, Departure Hall.

At Departure Hall, walk past check-in row 12 and the GST Refund Counter, and walk out to T2 Car Park (formerly known as Car Park 2A).

Turn left and walk along the stretch of car park lots on the left to Lift Lobby 8. Enter the door and take Car Park Lift #5 or Lift #6 (Lift Lobby 8) to level 3M.

Cross the link bridge, situated on your left once you exit the lift. Walk one level down to level 3, and make a right turn.

The Personnel Licensing office is along the corridor, on the left.

MRT

Take the escalator to level 2, Departure Hall.

At Departure Hall, walk past check-in row 12 and the GST Refund Counter, and walk out to T2 Car Park (formerly known as Car Park 2A) located at the other end of Terminal 2.

Turn left and walk along the stretch of car park lots on the left to Lift Lobby 8. Enter the door and take Car Park Lift #5 or Lift #6 to level 3M.

Cross the link bridge, situated on your left once you exit the lift. Walk one level down to level 3, and make a right turn.

The Personnel Licensing office is along the corridor, on the left.

Car

Park your vehicle at T2 Car Park (formerly known as Car Park 2A).

Take Car Park Lift #4 (Lift Lobby 7), Lift #5 or Lift #6 (Lift Lobby 8) to level 3M.

Cross the link bridge, situated on your left once you exit the lift. Walk one level down to level 3, and make a right turn.

The Personnel Licensing office is along the corridor, on the left.

From CAAS Reception at Level 4

Proceed to level 2 Departure Hall, walk past check-in row 12 and the GST Refund Counter, and walk out to T2 Car Park (formerly known as Car Park 2A).

Turn left and walk along the stretch of car park lots on the left to Lift Lobby 8. Enter the door and take Car Park Lift #5 or Lift #6 (Lift Lobby 8) to level 3M.

Cross the link bridge, situated on your left once you exit the lift. Walk one level down to level 3, and make a right turn.

The Personnel Licensing office is along the corridor, on the left.

Please refer to the map for a visual guide to My PEL Hub.