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We aim to meet our service standards as stated below:
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For general enquiries, you may direct them to our Corporate Office below:
CAAS Corporate Office
Address
Civil Aviation Authority of Singapore
60 Airport Boulevard
4th Storey, Terminal 2
Singapore Changi Airport
Singapore 819643
Mailing Address:
Singapore Changi Airport
P.O. Box 1
Singapore 918141
Contact Information
Tel: (65) 6542 1122
Fax: (65) 6542 1231
Operating Hours
Monday - Thursdays 0830 hrs to 1300 hrs
1400 hrs to 1800 hrs
Friday 0830 hrs to 1300 hrs
1400 hrs to 1730 hrs
(Closed on Saturdays, Sundays and Public Holidays)
Directions to CAAS Corporate Office
The CAAS Corporate Entrance is located in Terminal 2, 2nd Storey, Departure Hall North (near Terminal 2 Car Park 2B). From the Corporate Entrance, please take lift 11 or 12 to the 4th Storey for registration at CAAS Reception Counter.
In view of the Terminal 2 expansion works, hoardings are installed by CAG’s appointed contractors at various sites in Terminal 2 to ensure that the renovation works are carried out safely with respect to staff and visitors.
The general directional plan for access to the CAAS Corporate Office with detailed pictorial guide for various routes is shown below.
- For visitors taking public bus, you may take the central lift lobby to Level 3 and access the CAAS Corporate Entrance via the Level 3 walkway (see Annex A).
- For visitors taking MRT, please follow the directional signs to access the CAAS Corporate Entrance at Level 2 (see Annex B).
- For visitors taking Taxis/Private Hire Vehicles, please alight at T2 Drop-off point, take the lift to Level 3 at Terminal 2 MSCP 2A and follow the directional signs and access the CAAS Corporate Entrance via the Level 3 walkway (see Annex C).
- For visitors who are driving and parking at Carpark 2A, take the lift to Level 3 and follow the directional signs and access the CAAS Corporate Entrance via the Level 3 walkway (see Annex D).
- For visitors who are driving, please park at Carpark 2B and follow the directional signs to access CAAS Corporate Entrance at Level 2 (see Annex E).
- For visitors who are coming from Jewel or other Terminals, please follow the Terminal directional signs to Terminal 2 for access to the CAAS Corporate Office via Level 2 or Level 3 Corporate Entrances.
Singapore Aviation Academy
For training enquiries, you may direct them to Singapore Aviation Academy below:
Singapore Aviation Academy
Address
Singapore Aviation Academy
1 Aviation Drive
Singapore 499867
Contact Information
Tel: (65) 6543 0433
Fax: (65) 6542 9890
Email: saa@caas.gov.sg
Emergency Contact Information
Security Tel: (65) 6540 6333
Alternate Tel: (65) 6540 6225
Operating Hours
Monday - Friday 0830 hrs to 1730 hrs
(Closed on Saturdays, Sundays and Public Holidays)
For enquires and feedback, hazard reporting through Tell Sarah, or the whistle-blowing channel, click on the links below.
If you have a question or wish to report an issue, find out more about how you can get in touch with us in here:
At Your Service
CAAS Corporate Office
1. Address
Civil Aviation Authority of Singapore
60 Airport Boulevard
Changi Airport Terminal 2
#03-300
Singapore 819643
2. Mailing Address
Singapore Changi Airport
P.O. Box 1
Singapore 918141
3. Contact Information
Tel: (65) 6542 1122
Fax: (65) 6542 1231
4. Operating Hours
Monday - Thursdays 0830 hrs to 1300 hrs
1400 hrs to 1800 hrs
Friday 0830 hrs to 1300 hrs
1400 hrs to 1730 hrs
(Closed on Saturdays, Sundays and Public Holidays)
5. Directions to CAAS Corporate Office
The CAAS Corporate Entrance is located at Terminal 2, North Pier, level 3 (opposite Terminal 2 Car Park 2B). From Car Park 2B, please enter lift lobby 7 and take lift 6 to level 3 and walk across the link bridge to the CAAS Corporate Office.
View the detailed directions (PDF, 423KB) on how to get to the CAAS Corporate Office by bus, MRT or car.
Singapore Aviation Academy
For training enquiries, you may direct them to Singapore Aviation Academy below:
1. Address
Singapore Aviation Academy
1 Aviation Drive
Singapore 499867
2. Contact Information
Tel: (65) 6543 0433
Fax: (65) 6542 9890
Email: saa@caas.gov.sg
3. Emergency Contact Information
Security Tel: (65) 6540 6333
Alternate Tel: (65) 6540 6225
4. Operating Hours
Monday - Friday 0830 hrs to 1730 hrs
(Closed on Saturdays, Sundays and Public Holidays)
Where to Contact Us for Your Personnel Licensing Enquiries
The CAAS Service Centre, which comprises My PEL Hub, CAAS examination centre and self-service lockers, provides convenient access to all CAAS personnel licensing services. You may reach us here:
1. CAAS Service Centre
60 Airport Boulevard, Changi Airport Terminal 2
Unit #B1-63-64
Singapore 819643
Contact Information
(65) 6542 1122 (General Hotline)
2. My PEL Hub
My PEL Hub offers medical fitness assessment under the Civil Aviation Medical Examination Centre to aviation licence holders. It also provides licensing services which include collection of aircraft maintenance engineer licences as well as depositing of logbooks for pilots.
Operating Hours (Monday to Friday)
Personnel Licensing: Medical:
9.00am to 12.00pm 8.30am to 12.30pm
2.00pm to 5.00pm 1.30pm to 5.30pm
Closed on Saturdays, Sundays and Public Holidays.
3. CAAS Examinations Centre
CAAS Examinations Centre administers computer-based examinations for aspiring pilots, licensed aircraft maintenance engineers, and unmanned aircraft pilots so that they can qualify for the grant of the respective licence they require.
Operating Hours
Tuesday to Thursdays: 9.45am to 12pm & 1.45pm to 4.30pm
Fridays: 9.30am to 11.30am & 2.30pm to 4.30 pm
Closed on Mondays, Saturdays, Sundays and Public Holidays.
4. CAAS Self-Service Lockers
The lockers are open 24/7. Pilots can collect their CAAS-issued licence slip during their allocated time period for collection.
Directions
Please refer to the map for a visual guide to My PEL Hub.
If you are travelling by:
Our Service Standards
CAAS is committed to delivering excellent service. We aim to provide prompt service, support, advice and facilitation.
|
Description |
Service Standards |
|
Phone calls |
Your phone calls to the CAAS mainline 6542-1122 will be answered within 30 seconds |
|
Walk-in enquiries |
You will be attended to within 15 minutes |
|
General email enquiries |
You will receive a reply within 3 working days |
|
Complex email enquiries |
You will receive a reply within 15 working days |