CAAS Launches New Aviation Safety Reporting System - “Tell Sarah”

The voluntary reporting system aims to more effectively mitigate safety risks

               The Civil Aviation Authority of Singapore (CAAS) has launched a new voluntary safety reporting system which aims to encourage the proactive reporting of any aviation safety concerns, safety hazards or unsafe practices by the public or aviation industry personnel. Named “Tell Sarah”, it will be administered by an independent third party, KPMG Services Pte Ltd.

2.             Tell Sarah aims to help keep aviation safe by uncovering potential safety risks that might otherwise be left undetected. This will allow for the proactive management of such risks through timely and effective mitigating measures. To enhance the protection of safety information received, Tell Sarah reports will be used solely for the purpose of enhancing aviation safety.

3.              Mr Kevin Shum, Director-General of CAAS, said, “Everyone plays a role in improving aviation safety. We can all do our part by proactively reporting safety hazards when we observe them. The reporting of safety hazards is an integral component of Singapore’s State Safety Programme (SSP)1. The SSP drives a more systematic and holistic approach to safety management, integrating more predictive methodologies to better manage precursor events so that they do not become safety incidents.”

4.           Anyone who sees any potential hazards or encounters any unsafe practices can make a report via the Tell Sarah portal at www.tellsarah-vrs.com or by writing in to tellsarah-vrs@kpmg.com.sg. All reports will be anonymised and kept confidential.


1 Singapore was among the first few States to launch an SSP in 2017. The implementation of the SSP was in compliance with the International Civil Aviation Organization (ICAO)’s standards and in line with ICAO’s Global Aviation Safety Plan (GASP), which sets out a strategy towards continuous improvement of aviation safety globally.


About the Civil Aviation Authority of Singapore

The mission of the Civil Aviation Authority of Singapore (CAAS) is to grow a safe, vibrant air hub and civil aviation system, making a key contribution to Singapore's success.  CAAS' roles are to oversee and promote safety in the aviation industry, develop the air hub and aviation industry, provide air navigation services, provide aviation training for human resource development, and contribute to the development of international civil aviation.


For more information, please contact:

Michelle Teo
Assistant Director, Corporate Communications
Civil Aviation Authority of Singapore
Tel: +65 6541 2086
Email: michelle_teo@caas.gov.sg
Website: www.caas.gov.sg

Last Updated on 27 July 2020