Do you have a question, comment or suggestion for us? Write or talk to us!

We aim to meet our service standards as stated below:

CAAS Service Excellence

For general enquiries, you may direct them to our Corporate Office below:

CAAS Corporate Office


Singapore Aviation Academy

 

For enquires and feedback, hazard reporting through Tell Sarah, or the whistle-blowing channel, click on the links below.

If you have a question or wish to report an issue, find out more about how you can get in touch with us in here:

At Your Service

CAAS Corporate Office


Singapore Aviation Academy


CAAS Service Centre

Where to Contact Us for Your Personnel Licensing Enquiries

The CAAS Service Centre, which comprises My PEL Hub, CAAS Examinations Centre and CAAS Self-Service Lockers, provides convenient access to all CAAS personnel licensing services. You may reach us here:

CAAS Service Centre

60 Airport Boulevard, Changi Airport Terminal 2
Unit #B1-63-64
Singapore 819643

Contact Information

(65) 6542 1122 (CAAS Mainline)

For enquiries on the following subject matters, you may email us at:

My PEL Hub

My PEL Hub offers medical fitness assessment under the Civil Aviation Medical Examination Centre to aviation licence holders.

Operating Hours (Mondays to Fridays)

8.30am to 12.30pm            
1.30pm to 5.30pm  

CAAS Examinations Centre

CAAS Examinations Centre administers computer-based examinations for aspiring pilots, licensed aircraft maintenance engineers, and unmanned aircraft pilots so that they can qualify for the grant of the respective licence they require.

Operating Hours (Tuesdays to Fridays)

Tuesdays to Thursdays: 9.45am to 12pm and 1.45pm to 4.30pm 
Fridays: 9.30am to 11.30am and 2.30pm to 4.30pm 
Closed on Mondays, Saturdays, Sundays and Public Holidays.

CAAS Self-Service Lockers

The lockers are accessible 24/7.  Pilots and licensed aircraft maintenance engineers may collect their CAAS-issued licence, as well as submit logbooks/supporting documents during the time period allocated to you. 

Directions

Please refer to the map below for a visual guide to My PEL Hub, CAAS Examinations Centre and CAAS Self-Service Lockers.

MyPELHub_MAP  



Our Service Standards

CAAS is committed to delivering excellent service. We aim to provide prompt service, support, advice and facilitation.

Description

Service Standards

Phone calls

Your phone calls to the CAAS mainline 6542 1122 will be answered within 30 seconds

Walk-in enquiries

You will be attended to within 15 minutes

General email enquiries

You will receive a reply within 3 working days

Complex email enquiries

You will receive a reply within 15 working days

Enquiries & Feedback Form

For further queries not addressed in the FAQs, please submit an Enquiries & Feedback form

Tell Sarah – Safety Hazard Reporting

Report aviation hazards or unsafe practices encountered. E.g., Unsafe flight operations, unsafe aerodrome operations

Whistle-blowing Channel

Report illegal or unethical conduct