Do you have a question, comment or suggestion for us? Write or talk to us!
We aim to meet our service standards as stated below:
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For general enquiries, you may direct them to our Corporate Office below:
CAAS Corporate Office
Singapore Aviation Academy
For enquires and feedback, hazard reporting through Tell Sarah, or the whistle-blowing channel, click on the links below.
If you have a question or wish to report an issue, find out more about how you can get in touch with us in here:
At Your Service
CAAS Corporate Office
Singapore Aviation Academy
Where to Contact Us for Your Personnel Licensing Enquiries
The CAAS Service Centre, which comprises My PEL Hub, CAAS Examinations Centre and CAAS Self-Service Lockers, provides convenient access to all CAAS personnel licensing services. You may reach us here:
CAAS Service Centre
60 Airport Boulevard, Changi Airport Terminal 2
Unit #B1-63-64
Singapore 819643
Contact Information
(65) 6542 1122 (CAAS Mainline)
For enquiries on the following subject matters, you may email us at:
- CAAS_Medical@caas.gov.sg for medical fitness assessments;
- helpdesk-sg@aspeq.com for examinations for pilots and licensed aircraft maintenance engineers;
- CAAS_PEL_AML@caas.gov.sg for licensing matters for Aircraft Maintenance Licensing; or
- CAAS_PEL_FCL@caas.gov.sg for licensing matters for Flight Crew Licensing
My PEL Hub
My PEL Hub offers medical fitness assessment under the Civil Aviation Medical Examination Centre to aviation licence holders.
Operating Hours (Mondays to Fridays)
8.30am to 12.30pm
1.30pm to 5.30pm
CAAS Examinations Centre
CAAS Examinations Centre administers computer-based examinations for aspiring pilots, licensed aircraft maintenance engineers, and unmanned aircraft pilots so that they can qualify for the grant of the respective licence they require.
Operating Hours (Tuesdays to Fridays)
Tuesdays to Thursdays: 9.45am to 12pm and 1.45pm to 4.30pm
Fridays: 9.30am to 11.30am and 2.30pm to 4.30pm
Closed on Mondays, Saturdays, Sundays and Public Holidays.
CAAS Self-Service Lockers
The lockers are accessible 24/7. Pilots and licensed aircraft maintenance engineers may collect their CAAS-issued licence, as well as submit logbooks/supporting documents during the time period allocated to you.
Directions
Please refer to the map below for a visual guide to My PEL Hub, CAAS Examinations Centre and CAAS Self-Service Lockers.

Our Service Standards
CAAS is committed to delivering excellent service. We aim to provide prompt service, support, advice and facilitation.
Description |
Service Standards |
Phone calls |
Your phone calls to the CAAS mainline 6542 1122 will be answered within 30 seconds |
Walk-in enquiries |
You will be attended to within 15 minutes |
General email enquiries |
You will receive a reply within 3 working days |
Complex email enquiries |
You will receive a reply within 15 working days |